Returns Made Simple.
We want you to be happy with your device. Here is how returns, exchanges and warranty claims work.
-
01
Contact us
Email our team with your order number, the model, and what you want to return or claim.
-
02
Prepare the device
Pack it with all accessories, cables, cards and the original packaging.
-
03
Send it back
Ship the package using the instructions we send you and keep your tracking number.
-
04
Refund or replacement
Once we receive and inspect it, we process your refund or send the replacement.
Please do not send anything back before you receive return instructions from our team. Returns sent without approval may be delayed or refused.
Return Eligibility
What is the return window?
You have 30 days from the delivery date to request a return on eligible items.
What condition must the device be in?
Complete and in its original packaging, with all accessories and cables. Trying the device is expected and fine.
Do I need to erase my files first?
Yes. Remove your music and any personal files, and take out your memory card before sending it back. We cannot return cards left inside.
Can Final Sale items be returned?
Items marked Final Sale cannot be returned or exchanged. This is shown on the product page before you buy.
Exchanges
Can I exchange for a different model?
Yes, subject to availability. Contact us with your order number and the model you want, and we will confirm the options and any price difference.
What if the model I want is out of stock?
We can refund you instead, or hold your request until it is back. Our team will confirm what you prefer.
Warranty
How long is the warranty?
Warranty length is listed on each product page. Keep your order confirmation as proof of purchase.
What does it cover?
Manufacturing defects and component failures under normal use. It does not cover accidental damage, liquid damage, or problems caused by firmware from another model.
How do I make a claim?
Write to us with your order number, the model, the firmware version and a description or short video of the problem. Many issues are solved remotely.
Starting a Return
How do I start a return?
Write to our team with your order number, the items and the reason. We reply with your return instructions.
Where do I send it?
The return address is included in the instructions we send after your request is approved. Please do not send anything back before that.
Who pays return shipping?
Return shipping is the customer's responsibility unless the item arrived damaged or incorrect. In those cases we cover it.
Should I use tracked shipping?
Yes. Keep the tracking number until your refund is complete. We cannot be responsible for returns lost in transit.
Refunds
When is my refund processed?
After we receive and inspect the return. You get an email confirmation and the refund goes back to your original payment method.
How long does the money take to appear?
Your bank or card issuer may take a few extra business days to post it after we issue the refund.
Is original shipping refundable?
Original shipping charges are not refundable, except when the return is caused by a damaged or incorrect item.
What about customs fees I already paid?
Customs fees and import taxes are charged by your country and are not refundable by us. Check with your local customs office about reclaiming them.
Contact Our Team
Send us your order number and we will walk you through the next steps.
Contact Us